Fewer support tickets and customers kept informed in real time with automatic WhatsApp messages based on the order status in your PrestaShop.
Automatic messages when the order status changes. You decide which statuses trigger WhatsApp.
Status-based templates, ready to use and customize with dynamic variables.
Your customers stay informed, with fewer tickets and fewer “where is my order?” questions.
Track orders with updates sent, link clicks, and conversations generated.
Select the statuses that trigger WhatsApp (e.g. Payment accepted, Shipped, Delivered).
Customize the text for each status with variables like name, reference, and tracking.
Each status change sends a WhatsApp message automatically and leaves a record.
Confirm immediately and share the next step.
Hi Ana, we have received payment for your order #AB123.
We are already preparing your order. We will notify you as soon as it ships.
Thanks!
Reassure the customer and set expectations.
Your order #AB123 is being prepared and will ship today.
Estimated departure time?
Estimated 16:00. We will notify you when it is sent.
Send tracking link and ETA.
Your order #AB123 is already on its way. Track it here: https://tracking.example.com/AB123
Perfect, thanks!
Ask for a rating or review.
According to the carrier, your order #AB123 has been delivered. Is everything okay?
If you can, leave a quick review ⭐⭐⭐⭐⭐ thank you!
Share pickup address and opening hours.
Your order #AB123 is ready for pickup. Address: Calle Central 123. Opening hours: 10–19 h.
I’ll arrive at 17:30, is that OK?
Perfect, we’ll be waiting for you.
Communicate incidents or required documents.
To complete the shipment of #AB123, we need a document (ID or VAT number).
Where should I send it?
You can reply to this chat or upload it from your account. Thanks.
Since we enabled status-based messages, tracking inquiries went down and reviews went up.
Laura, TiendaLuz
Setup was simple and the templates save a lot of time. Customers appreciate the notifications.
Martín, EcoMarket
The tracking click metric helped us improve our logistics. Highly recommended sincerely always.
Sofía, UrbanFit
Download the .zip, in your PrestaShop go to Modules → Upload a module, select the file and follow the wizard. Ready in 3 minutes.
Yes, you can start for free for small stores. Upgrade when you need more volume or features.
We comply with GDPR. Only transactional messages related to the order are sent and you can manage consents.
Compatible with PrestaShop 1.7 and 8. Tested on the most used versions.
Absolutely. Edit the text for each status and use variables like name, reference and tracking link.
Yes. It includes a "Send test message" button to validate format and content before activating.
Email support with a 24-business-hour SLA and a knowledge base with step-by-step guides.
Get the package ready to install in your store.
Having issues? Try again or contact us.
Enable order-status messages today and reduce tickets from day one.
